Welcome to Esse Obsessed Rewards

Joining is free – all you need to do is purchase a product from our website and sign up for an account. Everyone who creates an account is automatically enrolled. So, no missing out. Membership is limited to individuals only and is limited to one account per individual. A valid email address is required to register for the programme.

There are a variety of ways in which you can earn Health Points. We’ve tried to make it as easy as possible:

• Earn 1 Health Point for every £1 you spend (applicable to orders placed after 1 March 2025).
• Earn 100 points for each product review you complete. You can only review products purchased through your account and it is limited to 6 reviews. You will only be able to review products purchased after 1 March 2025 from this website.
• Earn 100 points when you refer a friend and they make a purchase through our website.
• Earn 100 points for celebrating your birthday each year. Make sure your birthday is set on your profile.

Points can only be earned for purchases and activities made on the esseskincare.co.uk website.

Once you’ve logged into your account, your Health Points balance can be viewed on your account dashboard below your Account details.

Once you have enough Health Points to qualify for a reward, log in to your account and proceed to checkout. At the top of the page select ‘Apply Health Points’. There you will be able to specify the number of points you would like to redeem on your order. The discount will be automatically applied to your basket.

No! We love your loyalty and don’t want to limit you.

Your point will remain active for 550 days (around 18 months) from the date you earn them, to give you sufficient time to accumulate more points for bigger rewards. If the points are not used within this period, they will expire, but we will be sure to warn you in advance.

In this case, any pending points from the referral will be cancelled and removed from your balance.

It could be a number of things. Expired points, an order return, cancellation, or a referral returned their order.

Complimentary gifts do not qualify for Health Points and this could be subtracted should the system have added it automatically.

You can view your reward points history for an explanation.

Pending balances can take up to 48 hours to appear in your account. Please allow this time, and if no luck, get in touch at info@esseskincare.co.uk.

Every item in your order needs to be returned and the whole amount needs to refunded by our customer team for the points to go back into your account. If you cancel your order, you will also get your points back. However, if you only return one of the items in your order, you won’t get your points back.

The selected discount is applied against each full price item within your order. This means that if an item from your order is returned for any reason, the amount refunded will be less than the price of the product on the order confirmation. The discount is deducted equally from each product and this is specific to each order. Our customer care team are happy to help with further questions.

The Esse Obsessed rewards programme is automatically connected to your Esse Skincare account and will continue running while you have an active account. Contact us at info@esseskincare.co.uk to deactivate your account completely if you wish to make no further purchases through our site.

You’re always welcome back. Just go to my account and register for an account again. Heads up though – your point balance will start from zero.

We’re always open to feedback. Get in touch at info@esseskincare.co.uk with any comments or questions and we’ll aim to reply as soon as possible.